Published: April 22, 2016, 7:00 pm
Building customer relationships and developing brand loyalty is paramount to running a successful business.
If you don’t create the right type of customer-focused atmosphere, your customers may support your competitors, instead.
According to a recent survey by RightNow, 89 percent of consumers will no longer do business with a company after a poor customer service experience.
Make it a point to foster a customer centric environment, and it will pay off. Approximately 86 percent of consumers will pay up to 25 percent more for a better customer experience.
Rivalry amongst competitors is intense and it’s imperative you not only (Read more...