Business Online Journal
By: Megan Totka
Published: April 22, 2016, 7:00 pm
Building customer relationships and developing brand loyalty is paramount to running a successful business. If you don’t create the right type of customer-focused atmosphere, your customers may support your competitors, instead. According to a recent survey by RightNow, 89 percent of consumers will no longer do business with a company after a poor customer service experience. Make it a point to foster a customer centric environment, and it will pay off. Approximately 86 percent of consumers will pay up to 25 percent more for a better customer experience. Rivalry amongst competitors is intense and it’s imperative you not only (Read more...)