Business Online Journal
 
By: Timothy Carter
Published: May 24, 2016, 9:00 pm
Unless your business is one that thrives on one-time interactions, customer retention is key to your business ultimately being successful. Not only is customer retention less expensive, with a higher ROI than customer acquisition, it also leads to benefits like improved brand reputation, and word-of-mouth recommendations. The problem is, even with a fantastic product or an objectively advantageous value to your company, it’s hard to keep your customers around for long. There are too many choices, and brand loyalty is hard to come by these days. But with these seven simple actions, which stand above and beyond the “norm (Read more...)

 
 
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